Teleconsultation Medical Disclaimer

Last Updated: August 21, 2026

Platform Owner: Fasciamax Shatvayu Pvt Ltd (shatvayu.com)

1. Nature of Platform & Services

Fasciamax Shatvayu Pvt Ltd acts solely as a digital technology platform and facilitator connecting users with independent, licensed medical practitioners. Fasciamax Shatvayu Pvt Ltd is not a healthcare provider, hospital, or direct medical service provider, and does not practice medicine directly. The clinical relationship is strictly between the User (Patient) and the respective Practitioner.

2. Emergency Services Disclaimer

CRITICAL WARNING: Fasciamax Shatvayu Pvt Ltd Teleconsultation is NOT intended for medical emergencies, severe trauma, critical care, or life-threatening conditions.

If you or the patient are experiencing a medical emergency, chest pain, severe bleeding, breathing difficulties, or acute trauma, do not use this platform. Immediately visit the nearest physical hospital emergency room or contact local emergency services.

3. Limitations of Telemedicine

No Physical Examination: You acknowledge that teleconsultations inherently lack a physical examination. Practitioners rely entirely on the information, symptoms, and data provided digitally by you.
Diagnosis & Prescription Limits: Prescriptions, if issued, are at the sole professional discretion of the consulting doctor, complying with applicable telemedicine guidelines and regulations. Certain controlled substances or habit-forming medications cannot be prescribed online.
Second Opinions: Online consultations should be treated as supportive, preliminary, or secondary opinions, and do not replace comprehensive in-person physical assessments when required.

4. Patient Consent & Data Privacy

By booking a session, you explicitly consent to the collection, secure storage, and processing of your personal information, medical history, consultation notes, and video/audio interaction logs in accordance with applicable data protection laws. All records and chats are kept strictly confidential and are accessible only by you and your authorized practitioner, secured using standard encryption practices.

5. User Responsibilities

You confirm that you are at least 18 years of age (or acting as a legal guardian/parent for a minor). You agree to provide accurate, truthful, and complete details regarding your medical history, symptoms, and identity. Providing false information or misrepresenting identity will result in immediate termination of access without refunds.

6. Limitation of Liability

Fasciamax Shatvayu Pvt Ltd, its founders, and affiliates shall bear no liability whatsoever for:

Any medical negligence, error in judgment, incorrect diagnosis, or treatment outcome resulting from the independent practitioner.
Technical failures, dropped video connections, internet disruptions, or delays in transmission.
Unauthorized third-party access to user data caused by user negligence or inherent vulnerabilities of the internet.

7. Grievance Redressal & Support

In accordance with applicable digital healthcare standards, if you have any complaints, concerns, or grievances regarding your teleconsultation experience, practitioner conduct, or the handling of your data, you may reach out to our designated support team:

Grievance Officer: Support Team, Fasciamax Shatvayu Pvt Ltd
Contact Email: support@shatvayu.com
Resolution Timeframe: Complaints are acknowledged within 24 hours and addressed as per standard regulatory timelines.