Fasciamax Shatvayu Private Limited (“We”, “Us”, or “Our”) operates shatvayu.com as our primary corporate entity, service booking, and billing portal. We are committed to protecting your privacy and ensuring your personal and health data is securely managed.
1. Data Controller Information
Company Name: Fasciamax Shatvayu Private Limited Registered Office: H No 43, Ashoka Greens, Rudrapur Bylane, Chandra Choudhury Path, GMC, Beltola, Guwahati, Assam - 781028 Support Email: support@shatvayu.com
2. Information We Collect
We process personal and health data strictly for lawful purposes under applicable regulations. The categories of data we collect include:
Personal Identity Data: Name, email address, phone number, and contact details provided during teleconsultation bookings or clinic registrations.
Health & Clinical Data: Information provided during medical/physiotherapy consultations, physical assessments, and symptom tracking to deliver safe, personalized somatic care.
Usage & Technical Data: IP address, browser type, device identifiers, and interaction data when visiting our websites (shatvayu.com and shatkonalife.com).
Payment Data: Transactional details processed securely through our authorized payment gateway (Razorpay). We do not store full payment card numbers or banking passwords on our servers.
3. Purpose of Processing
We process your data to:
Facilitate professional teleconsultations, expert specialist sessions, and physical clinical bookings.
Manage secure billing, invoicing, and payment processing through verified payment gateways.
Provide structured somatic rehabilitation and chronic pain management services safely.
Comply with applicable legal, fiscal, and regulatory obligations in India.
4. Data Sharing and Transfer
We do not sell, rent, or trade your personal data. We may share data strictly with:
Authorized Clinical Partners: Licensed practitioners and clinical networks (such as Tanman Physiotherapy Clinic) directly involved in your treatment and care delivery.
Service Providers: Trusted technology and infrastructure partners (cloud hosting, Razorpay payment processing) bound by strict confidentiality agreements.
Legal Authorities: When required by law, court order, or statutory regulations to protect public safety or legal rights.
5. Your Rights
Under applicable data protection laws (including the Digital Personal Data Protection Act, DPDPA), you have the right to:
Access: Request a summary of the personal data we hold about you.
Correction: Request the update or correction of inaccurate clinical or personal records.
Erasure: Request the deletion of your data when it is no longer required for active treatment or business operations.
Withdrawal: Withdraw your consent for data processing at any time.
6. Security Measures
We implement robust technical and organizational security controls—including encryption, secure HTTPS transport, and strict role-based access protocols—to protect your medical and personal data against unauthorized access or disclosure.
7. Children’s Data
Our teleconsultation and clinical services are not directed at minors under 18 unless accompanied and consented to by a parent or legal guardian.
8. Grievance Redressal
In accordance with the Information Technology Act, 2000 and the DPDPA, our designated Grievance Officer handles all privacy concerns, data corrections, and compliance queries:
We acknowledge all inquiries within 24–48 hours and resolve grievances within statutory timelines.
9. Policy Updates
We may modify this policy periodically to reflect operational, legal, or regulatory updates. Continued use of shatvayu.com services constitutes acceptance of the revised terms.